Archaeology Data Service
 

Problems?

Recurring issues and how to avoid them.

If you are experiencing a problem not listed here, or if symptoms persist, please contact the helpdesk.

For more information on accessing the ADS site see our accessibility policy.


Symptoms:

Certain links do not appear correctly; access to the ArchSearch Catalogue is severely limited.

Cause:

It may well be that you have some sort of “personal firewall” or ad-blocking software running on your computer which is blocking access to ADS pages and removing links. Advert-blocking software uses a variety of methods to check to see if something is likely to be an unwanted advertisment worthy of blocking, rather than actual web-content. One of the things it looks at is the URL of the requested page, since many advertising sites use a dedicated server for their adverts. This is where the problem arises, as the URL of the Archaeology Data Sevice is http://ads.ahds.ac.uk. From this, the ad-blocker infers—incorrectly—that the ADS is serving adverisments, and should thus be blocked.

Cure:

If you know that you have “personal firewall” or ad-blocking software running on your computer, such as Norton Personal Firewall or some versions of the AOL browser, you will need to check your browser’s settings and the settings for the firewall/blocker and alter or disable them in order to allow access to the ADS Catalogue. Shutting down your firewall prior to accessing the ADS site will highlight whether it is actually the firewall itself causing the problem, if this is the case the instructions below will help your reconfigure your firewall.

The following instructions may help Norton's Internet Security users to override the default ad-blocking behaviour for the ADS website. On Norton's Internet Security window, click Ad Blocking | Configure | Advanced. Click the button 'Add Site' and add the address of our front page (http://ads.ahds.ac.uk). When 'http://ads.ahds.ac.uk' has been added to the list, click on it, click the tab for 'Customize ad block list...', select 'Permit' and type 'http://ads.ahds.ac.uk' into the window.

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Symptoms:

Unable to navigate backwards and forwards through a long PDF document, such as a thesis or publication; document flow is non-intuitive, or there are some pages missing.

Cause:

PDF files can be large and thus slow to download. So where a document is presented as a PDF, we break it into smaller fragments. This sometimes doesn't coincide with the natural divisions of the book—such as the table of contents. The table of contents presented at the start of the electronic book corresponds to the real table of contents, but the links are approximate to that point in the volume.

Cure:

Double check the detailed list of files that appears at the bottom of the table of contents page. If you save these one by one, and keep all the files in the same directory, you should get every page in sequence. Also, by checking the size of the file on your system against the size of the file advertised you can see whether the document has been transferred successfully.

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Symptoms:

I want more information about an archaeological site that I found in your catalogue.

Cause:

Not all archaeological data is available on the Internet or in electronic form. In many cases, therefore, all we can offer is an indication of how and where to pursue your reasearch by more conventional means.

Cure:

If there is a “project archive” or “view related resource” option in the record then you can use these to examine more detailed information. If not, write down the “Depositor’s ID No.” and contact the “Record Maintainer” asking for more information about that record and saying that you have found the record through the ADS. Contact details for the record maintainers are linked from the originating record.

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Symptoms:

I am unable to connect to the ADS website and receive an error

"the connection was refused when attempting to contact ads.ahds.ac.uk"

Cause:

There are many possible reasons for receiving this error but a common one is that some "personal firewall" software running on your computer may be blocking access to the ADS website.

Cure:

Check the settings on your firewall and make sure the ADS is set as a "trusted site" and that you allow "persistant cookies".

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